DB43/T—2023 288543 湖南省地方标准 ICS 30.080.30 CCS A 12 发 布 湖南省市场监督管理局2023-1 2发布-20 2024-03实施-2 0党政机关会议服务规范 Specification for conference service of Party and government organizations DB43/T 2885—20 23 I 目 次 前言 ································ ································ ································ ························ Ⅲ 1 范围 ································ ································ ································ ····················· 1 2 规范性引用文件 ································ ································ ································ ······ 1 3 术语和定义 ································ ································ ································ ············ 1 4 服务保障要求 ································ ································ ································ ········· 1 4.1 服务人员 ································ ································ ································ ········· 1 4.2 食宿与交通 ································ ································ ································ ······ 2 4.3 通信与医疗 ································ ································ ································ ······ 2 4.4 设施设备运行 ································ ································ ································ ··· 2 4.5 安全与应急 ································ ································ ································ ······ 3 5 通用服务要求 ································ ································ ································ ········· 3 5.1 会议预订 ································ ································ ································ ········· 3 5.2 会议需求确认 ································ ································ ································ ··· 3 5.3 会前准备 ································ ································ ································ ········· 3 5.4 会中服务 ································ ································ ································ ········· 4 5.5 会后服务 ································ ································ ································ ········· 4 5.6 节约与环保 ································ ································ ································ ······ 5 6 个性服务要求 ································ ································ ································ ········· 5 6.1 视频会议 ································ ································ ································ ········· 5 6.2 仪式 ································ ································ ································ ··············· 6 6.3 新闻发布会 ································ ································ ································ ······ 7 6.4 会见 ································ ································ ································ ··············· 7 7 服务评价与改进 ································ ································ ································ ······ 8 附录A（资料性） 服务人员仪态仪表 ································ ································ ············· 9 附录B（资料性） 突发事件现场处理方法 ································ ································ ····· 13 附录C（资料性） 会议预订表 ································ ································ ···················· 15 附录D（规范性） 会场清洁卫生要求 ································ ································ ··········· 18 附录E（资料性） 常用会场座次安排 ································ ································ ··········· 19 附录F（资料性） 会场布置 ································ ································ ······················· 23 附录G（资料性） 设施设备布置和调试 ································ ································ ········ 26 附录H（资料性） 续茶服务 ································ ································ ······················· 28 附录I（资料性） 满意度评价指标 ································ ···················