ICS03.080.30 CCSA16 4101 郑州市地方标准 DB4101/T81—2023 家政服务机构服务规范 2023-11-23发布 2024-02-13实施 郑州市市场监督管理局  发布 DB4101/T81—2023 I目次 前言..................................................................................II 1范围................................................................................1 2规范性引用文件......................................................................1 3术语和定义..........................................................................1 4基本要求............................................................................1 5服务内容与要求......................................................................2 6服务流程............................................................................4 7服务监督与评价改进..................................................................4 附录A（资料性）家政服务合同（中介制）合同样式........................................6 附录B（资料性）家政服务合同（员工制）合同样式.......................................10 附录C（资料性）家政服务消费者满意度调查表...........................................14 参考文献..............................................................................15